CX RELEASE 14.4.0

The 14.4.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: Menu Production updates for new meal pattern.
  • FIXED: Ending Balance Discrepancy In Daily Overview Milk Audit vs. Monthly Overview Milk Audit
  • FIXED: OER Is Missing ALL Numbers and layout if wrong.
  • FIXED: in/out times does not check attendance/save when L.10 set to ‘Y’
  • FIXED: Online Enrollment for Centers: Sponsor renewal Withdrawn children should be be Withdrawn
  • FIXED: User sees loading bar going even if timing out during log in
  • FIXED: Milk Audit Showing Unexpectedly High Numbers For Required Quantities
  • FIXED: OER 100 on random days although Whole-grain has been selected.

KidKare Accounting Resolution

As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. All payments are now accurate. We have verified payments with our payment processing vendor. All data in your account is now fully restored.

There are some cases where we don’t know enough about your account to fully resolve them. These could include:

  • If invoices that were scheduled for autopay didn’t go through. If invoices are marked unpaid, you will not receive a deposit for them in the future. You can either ask the parent to log into KidKare and manually authorize payment on that invoice or have them pay you with cash or check.
  • If you re-entered missing invoices during the outage, you’ll need to delete the duplicate, unpaid invoices.
  • If you received double payments from parents, you’ll need to refund the parent. Although we are allowed to deposit money into your account, we cannot debit money back out and return it to parents. If parents received any NSF fees because of duplicate payments, please email us at support@kidkare.com with details and we will reimburse them as soon as possible. Here is what we need to know:
    • Withdrawal dates and amounts
    • Overdraft fee(s) incurred
    • Name for reimbursement check
    • Address for check delivery
    • Regular mail or overnight delivery?
    • If overnight, will someone be present to sign for package?

We appreciate your patience during this time and realize that any data outage directly affects your business. Our entire team takes this very seriously. We want to assure you that we care deeply about making KidKare both dependable and affordable. As a company we are committed to your success and we have worked to the best of our ability to ensure an outage like this does not happen again.

If you experience any further issues or have any questions, please submit a ticket or visit help.kidkare.com.

 

Thank you,

Minute Menu Team

CX RELEASE 14.3.0

The 14.3.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: New Infant form for North Carolina
  • UPDATED:  Added Whole Grain (WG) indicator to menu reports
  • FIXED: Copy whole grain status when copying and pasting menus
  • FIXED: Infant information not calculating on Menu Production Record
  • FIXED: Speed issues with CX functions
  • FIXED: “Classroom Does Not Exist” Error Pops When Editing Child Info
  • FIXED: North Carolina Upload file not including at risk numbers
  • FIXED: Required Serving Size For Vegetables Is Wrong On Menu Production Record
  • FIXED:  Trying to print Central Monthly Menus only prints Non-infant reports.

KidKare Outage Scheduled

Update 2:44 p.m. CST** We are back online. Thank you for your patience!

Maintenance is scheduled for a brief 15-minute period starting on October 31, 2017 at approximately 2:18 p.m. CST. During this time period, users will be unable to login to KidKare. This scheduled maintenance is critical for infrastructure updates. We will send an updated email when KidKare is back online. We appreciate your patience.

Please visit help.kidkare.com or watch for status updates on our Facebook page, which you can follow here.

Thank you,
The Minute Menu Support Team

Outage Update – October 30th, 2017

Update 11/09/2017 10:22pm CST:  As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. Please read the following post for more information: https://blog.minutemenu.com/2017/11/10/kidkare-accounting-resolution/

Update 11/08/2017 9:45am CST: The invoices and associated data that were missing from the time period of October 30th, 2017 from 2am – 10am have been restored. We are currently working with our payment vendor to verify that all payment data (including payment status) is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 5:22pm CST: There are still a small number of invoices and associated payments originating on October 30th, 2017 from 2am – 10am that have not yet been restored. Our team is working on verifying this last section of data before it is fully restored. Tomorrow, November 7th, 2017 we will be working with our payment vendor to verify that all payment data is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 10:51am CST: Invoices and payment data will be restored over the next few hours. Throughout the day we will be restoring any missing payment information. Please continue to monitor this post for more updates.

Update 11/05/2017 8:16pm CST: Progress with scripts to restore data is still in progress. Our team is working through the night to ensure that the data restored is verified as accurate. We anticipate a final update tomorrow, November 6th, in the early afternoon.

Update 11/03/2017 5:45 CST: Progress with scripts to restore data is currently in progress and testing is going well. Our team is working through the weekend to ensure that the data restored is verified as accurate.

Update 11/2/2017 10:20am CST: The data restoration process for missing KidKare Accounting data has been started. We are verifying the restored data in a test environment today so that we can ensure all data is correctly restored.  This testing will continue through tomorrow so that we can coordinate with our payment processing partner to ensure any payments that were processed are displayed in KidKare and are not duplicated.

We are anticipating having everything restored by the end of the week. If further testing is required tomorrow afternoon, we will continue to restore data over the weekend.

We understand that there may be invoice issues on Friday, November 3rd, and we are prepared to help resolve any issues that our customers are facing.

Update 10/31/2017 10:05am CST: You may still be missing info from last week. This applies to accounting data only such as invoices, payments, and mileage expenses. This does not apply to food program data. You might be seeing invoices marked as unpaid, but they are actually paid; your payments have been processed. This issue does not affect payment processing. No payments were reversed. Our team is still working on restoring your data as quickly as possible.

Update 10/30/2017 4:40pm CST: The process for restoring data from after Friday, October 27th, 2017 is in progress and is scheduled to be completed as soon as possible. Once this process is complete you will have access to all of your data. Please continue to monitor this blog for further updates.

Update 10/30/2017 12:20pm CST: Do not re-enter data that is currently not showing. We are restoring all data from over the weekend. If you re-enter your data you will have duplicate records when the full data restore is complete.

Over the weekend we updated our entire infrastructure. This update was critical for providing a more scalable and reliable environment for customer data. Our data structures, hardware, and physical location of servers were updated during this time. In moving all the data into the new environment we had some anomalies. We want you to know we have not suffered a data loss. All customer data has been retained, the anomalies we are seeing are due to an issue that occurred during the data migration.

Once again, no data has been lost. You may have seen incorrect data, or data that was not visible. This problem is currently being addressed and the complete resolution will happen within approximately 48 hours.

We are currently restoring the data back to Friday evening before the update, which has the most accurate data available. All data you currently see will be correct from that Friday evening state.

Any changes or data entries you have made after Friday will be restored within the next 48 hours. If you have created invoices or added expenses, you will see that data after 48 hours, or once our full data restore has been completed.

We have been receiving a high volume of questions regarding invoices and auto-pay. Auto-pay batches, including recurring invoices, are processed first at 4am, and again at 11am to reconcile any transactions that did not process from the first batch. We have disabled auto pay for today after the 4am batch as a precautionary measure to prevent discrepancies in data entries. This measure should not impact you, but you may temporarily see incorrect data until the full data restore is complete.

Although we had limited information available over the weekend while the outage was being diagnosed, we encourage you to follow us on social media or keep watching our blog for more updates.

Our entire development and support team have been working over the weekend and through the night to get this issue resolved. The support tickets, emails, calls, messages, and comments on social media are not going unheard. We understand your frustration and do not take any outage lightly. We are also working diligently to prevent future outages and improve communication.

We thank you for your patience and hope to have this issue resolved as soon as we possibly can.

Thank you,

The Minute Menu Team

Notice for System Upgrade

To meet growing consumer demand, Minute Menu is excited to announce that we will be performing infrastructure upgrades. Upgrading our infrastructure will commence Saturday, October 28th, at 2:00 a.m. CST and is planned to conclude Saturday, October 28th, at 9:00 p.m. CST. This upgrade requires the suspension of services during this maintenance window. We will send an update once maintenance has concluded.

Follow us on social media for updates regarding future releases.

CX RELEASE 14.2.0

The 14.2.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: Claim error code 102 text update to match new meal pattern
  • UPDATED:  Login updates for passing through to the new food tool
  • FIXED: Menu Production Record quantities calculations
  • FIXED: Issue Payments Screen Doesn’t Show Checks To Generate For August 2017
  • FIXED: Milk Audit Report Shows Skim Milk Totals Under The Whole Milk Section
  • FIXED: Wrong Template Pasted Into The Record Menu Screen
  • FIXED: Center List Export Not Accurately Showing At Risk Start/End Dates
  • FIXED: MPR Miscategorizing Juice, Not Showing required Serving Size By Age
  • FIXED:  Infant quantity/unit not saving on Record Menu for 2225:66264

The Minute Menu office will be closed for one day on Friday, October 20th, 2017

Minute Menu will be closed tomorrow, Friday October 20th for staff development.  The entire Minute Menu team is ramping up for the first claims week under the new meal pattern!

The past few months have been challenging for the entire CACFP community as we have been adjusting to the largest regulatory change in the history of CACFP.  The Minute Menu organization is incredibly proud to have such a resilient group of sponsor partners to work alongside as we navigate this change together!  You are incredible!

Kind Regards,

The Minute Menu Team

CX RELEASE 14.1.0

The 14.1.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: FRP Totals on OER matching Claim Roster
  • UPDATED: Menu Production record calculating milk types separately
  • UPDATED: Improve the performance of the Daily Attendance
  • UPDATED: Remove Infant formula statement from infant forms for NC and VA.
  • UPDATED: Weekly Quantities Required report now calculating for new meal pattern
  • FIXED: Quantities for Infants not always saving.
  • FIXED: Weekly Quantities Required Report Shows Blank Quantities
  • FIXED: State claim files not generating
  • FIXED: Fruit and Vegetable Required Serving Size And Quantity Needed Missing From Menu Production Record
  • FIXED: Unable To Scroll Down To Save Button On Record Menus Screen
  • FIXED: Apply Menu Button is Missing After Master Menus Are Pushed Out To Center
  • FIXED: “No Meal” Review Is Requiring Serving Count
  • FIXED: Online Enrollments: Sponsor renewal Pending children should be be Active
  • FIXED: When user edits the In/Out times in the enrollment page of an existing record, not showing in record attendance
  • FIXED: Milk audit exception when no receipts entered
  • FIXED: Milk Audit Shortage Not Reported On OER
  • FIXED: 4 – 7 Month Old Infant QTY Needed Per Attendance Calculating Incorrectly

CX RELEASE 14.0.2

The 14.0.2 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • FIXED: Quantities for Infants not always saving.
  • FIXED: Enrollment Dates Auto Changed on 10/1
  • FIXED: New Style milk audit not showing for October for East Timezone
  • FIXED: Fruit and Vegetable Required Serving Size And Quantity Needed Missing From Menu Production Record
  • FIXED: Juice not an option int he food picker for breakfast