Receipts Page – Having Trouble?

If you’re having an issue pulling back or entering in receipts on the receipts web page, please try the following. Keep notes of what you attempt on your own. Please do not hesitate to contact our support department if you continue to have problems. Please contact us by logging into Minute Menu CX and clicking Help >> Contact Minute Menu Technical Support.

Finding Your Windows Version:

First, you will need to check your Windows version by hitting the windows/start key on your keyboard and your pause/break key down together. This will bring up your computer’s system information screen. The Windows edition should be displayed at the top. If you are using Windows XP, then please read instructions below for ‘Windows XP’. If you are running any other Windows version (such as Windows 7, Vista or 8,) please read the section for ‘All Other Windows Versions’ below.

Windows XP:

Your version of Windows is limited in the version that you will be able to run for Internet Explorer. The highest version allowed is Internet Explorer 8. Our new receipts function is now web based. New development on web applications as a standard will not run properly on anything less than Internet Explorer version 9. Since you will not be able to upgrade Internet Explorer, you will need to use an alternative browser. You can download other browsers free of charge.

One option would be to use Google Chrome. Click here to download Chrome. If you choose Chrome, you must to set this browser as your default.

Another option would be to use Mozilla Firefox. Click here to download Firefox.  If you choose Firefox, you must set this browser as your default.

It is your option which browser you choose to use. Once you have the new browser installed and set as your default, please try logging into Minute Menu CX again and access the receipts page. If you continue to have problems with the receipts page, please read the section titled ‘Other Issues to Check’ below.

All Other Windows Versions:

Our new receipts function is now web based. New development on web applications as a standard will not run properly on anything less than Internet Explorer version 9.  If you are using Internet Explorer as your default web browser, please check your version by clicking on the Tools option at the far right corner of your web browser home page. Then select “About Internet Explorer”. If you are on Internet Explorer 9 or higher and still having problems with the receipts page, please jump to the‘Other Issues to Check’ section below. If you are on Explorer 8 or lower, then you have a few options.

You can upgrade to Windows Internet Explorer version 9 by clicking here. You will need to know your Windows version (which you found in the ‘Finding Your Windows Version’ section above). Find English in the list of languages on this page, then select your windows version in the drop box next to ‘English,’ and then click the download.

Internet Explorer’s most current version is 10. You can upgrade to their latest version by clicking here. Then choose “Get Internet Explorer 10” (make sure to uncheck the box that says I would also like Bing and MSN defaults if you do not wish to download those.)

You can download Google Chrome by clicking here. If you choose Chrome, you must set this browser as your default.

You can download Mozilla Firefox by clicking here. If you choose Firefox, you must set this browser as your default.

It is your option which browser you choose to use. Once you have the new browser installed and set as your default, please try logging into Minute Menu CX again and access the receipts page. If you continue to have problems with the receipts page, please read the section titled ‘Other Issues to Check’ below.

Other Issues to Check:

  • If you are using Internet Explorer 9 or higher, and still having problems with the receipts page, please try the following:
    • Open up Internet Explorer and press your “Alt” button so that you can see the tool bar option at the top. Now, you need to click on “Tools” and select “Compatibility View settings”.Tools Drop box
    • You will want to UNCHECK the option that says “Display all websites in compatibility view”.Compatibility View Settings
    • Now, after deselecting the option “Display all web pages in compatibility view”, click on “close” and you can now view all web pages in the normal view without needing to make changes every time you surf the net.
  • Clear out all Internet Browsing History. This includes all past history and web cache. Each web browser will have different steps to perform this.
  • Reset all Internet Settings/Properties. Found in the Control Panel of most Operating Systems. Go to the Connections Tab. Click on LAN Settings – Put a check box next to “Automatically detect settings:” Then go to the “Advanced” Tab. Click the button “Restore Advanced settings,” then click ‘Apply’.  There is also a section labeled ‘Reset Internet Explorer settings’ – Click the “Reset” Button. You will need to restart the computer after resetting these settings.
  • Sometimes with a slower internet connection, refreshing the web page will load the receipts page. To do this, simply right click on the receipts page and choose ‘refresh’.
  • Add the receipts webpage to the ‘Trusted sites’ on the Internet Properties. This is the ‘Security’ Tab – Highlight ‘Trusted Sites’ and click the ‘Sites’ button. In the ‘Add this website to the zone’ field, add in ‘https://api.minutemenu.com’, then click ‘Add’ button. This website will then be listed in the ‘Websites’ section below if added correctly. Click Close, then OK on the Internet Properties menu.
  • Confirm that the program Minute Menu CX is an allowed program through the computer firewall. Windows Firewall settings can be found in the Control Panel. Depending on the computer Operating System, getting to these setting will be different.
  • You might need to update Java on your computer. The easiest way to do this is in your Windows Control Panel. Open Java, and on the ‘Update’ Tab, click the ‘Update Now’ button.
  • If you continue experiencing problems with the receipts web page in general, you will want to try a different browser. If you set Google Chrome or Mozilla Firefox as your default and you attempt to change your default and you experience the same problems, your computer might be infected with malware or spyware. Generally, if you see a lot of toolbars at the top of your internet page, or flashing messages on your default web page, most likely you have been infected. First, Uninstall any web toolbars from the computer. You can do this from the Control Panel on the computer. For Windows XP, it is labeled Add/Remove Programs. Windows Vista and 7, this is labeled Programs. You will need to restart the computer after uninstalling.

Then, you will want to install a malware/spyware scanning tool, such as malwarebytes (we cannot promote this product, but we have other clients that use it and it works well for them, and it is free.) If you would like to try this software, you can find it by clicking here and registering for the free product. It will then take you to the download page. Once the software is installed, you will want to open it and do a Full Scan on your local drive(s). If any errors are detected, you will want to remove/quarantine them. The software will guide you through this automatically, but you can probably find help on their website as well. There are other malware/spyware software options out there, so feel free to check around for any other brand that you choose. We do typically have good results when we have had other users use this one, however.

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