KidKare Support

Hello Sponsors,

Over the past 6 months, we’ve had more customer support calls than in any other period in our 24 years as a business. We have struggled to keep up as tens of thousands of providers have been transitioning to KidKare. We know that you are all in a similar position. I want you to know that we are taking this issue seriously and doing everything we can to overcome this challenge.

Over the past three months, in response to this issue, Minute Menu has made dramatic changes across the company to resolve your provider’s concerns. Recently we have:

  • Quadrupled the server capacity supporting KidKare, speeding up login and saves and nearly eliminating timing out.
  • Hired the most talented customer support team in the history of the organization, to address the most complex technical issues.
  • Moved our customer support ticketing system to a more responsive and flexible product, allowing us to resolve ticket faster.
  • Added two more talented people to our support team to help through the next few months.
  • Dedicated significant time and resources to creating help articles and videos for reference at
  • Launched, which will be the first online help resource exclusively for HX users.
  • Prioritized sponsor tickets over provider tickets to ensure timely claims processing and reimbursement.
  • Expedited the bug fix process to correct issues in KidKare faster.

I want all of our sponsors to know that we are working incredibly hard to continue improving the KidKare product and make absolutely sure it is ready for meal pattern changes. It has been a tough experience for us as an organization, as I’m sure it has been for you as well. As a company and individually, we are dedicated to you and to the food program. We understand the responsibility that we bear as you business partner, and we appreciate your trust as we work our way together through this monumental change.


Matt Wilson
Minute Menu CEO

Hurricane Update: We Are Safe

Thank you to those of you who have reached out to check on us. Our offices are safely located in the Dallas, Texas, area—roughly 400 miles north of Houston. Right now we’re seeing cloudy skies and a little rain, but it’s not currently anticipated that the storm will affect Dallas more than giving us a few thunderstorms later this week.

We want to take the opportunity to let you know a little about our disaster preparation for you, your providers, and your centers. Most importantly, the cloud servers that all of you access for Minute Menu HX, Minute Menu CX, and KidKare are all hosted with a top-tier cloud service provider in the North Texas area. This facility has redundant power sources and redundant internet connections, in addition to 24-hour staffing and monitoring. While outages are never 100% out of the question in a catastrophic weather event, they are highly unlikely given the infrastructure of our service provider.

Where our offices are concerned, we understand that we serve customers all over the country—so when we have bad weather, we need to be prepared to work. Just about everyone is set up to work effectively from home, should the need arise. Even with a power or internet outage at our offices, most of our support systems are cloud-hosted, so we can continue to answer support tickets remotely and send email notifications to you.

Our hearts go out to our friends in South Texas, including the many CACFP Sponsors who will be struggling to overcome this setback while working through the new meal pattern. Because disaster relief agencies do not provide diapers as a part of their relief efforts, we’ll be donating to the Texas Diaper Bank, in the interest of supporting the tens of thousands of families with young children who have been affected by this ongoing natural disaster.You can learn more about them here:

Minute Menu HX – Meal Pattern Change Webinars

The new meal pattern changes are right around the corner, and we want to make sure that all your colleagues and providers are ready to use KidKare before October 1st, 2017.

We are are offering two training webinars where you will learn how to use the new food tool in Minute Menu HX, how to switch your providers over to the new meal pattern, how to use the new sponsor preferences, and much more. Reduce the stress and register for both webinars, and become confident that your team will have a smooth meal pattern change roll-out with KidKare.

Additional help for meal pattern changes can be found at

Sponsors Take Action: Manage Your Foods
Learn how to use the new food tool! Learn how to add new foods to your food list, remove foods with a future removal date, setup food rules, and more!

New Meal Pattern Changes for Minute Menu HX and KidKare
We’ll discuss how to switch providers to the new meal pattern, the new sponsor preferences associated with the new meal pattern changes, and changes to KidKare.

To get a link to share with your colleagues click here.

As always, our support team is standing by to help. Contact us at

Thank you again for being a Minute Menu HX customer!

CX RELEASE 12.10.0

The 12.10.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at if you are still having an issue.

  • UPDATED: Online Enrollments-remove fields from parent view that are not editable.
  • FIXED: Centers Are Not Able To Edit Key Child Info If D8 Is Set To Yes
  • FIXED: When the center clicks on the Overnight Approved “no” in KK, the user does not see it Overnight Approved as unchecked
  • FIXED: Online Enrollment Tool Updates and bug fixes
  • UPDATED: NC and VA updates to enrollment forms.
  • UPDATED: Add permissions to CX software for KidKare features

Please Inform Your Providers – KidKare Website

It has come to our attention that kidcare . com (not our site, is a malicious website that is attempting to distribute malware or viruses. Visitors to the site are either redirected to another site that encourages them to download something or the site attempts to install malware/viruses immediately.

Please be aware that we do NOT own this site or control it in any way.  We have attempted to contact the owners of the site through their hosting company and have received no reply.  We have also reported the site to everywhere we can find, but the site is still up.  There are a couple of things you can do to help keep your providers from going to the wrong site:

  • Stress that KidKare is spelled with 2 Ks.
  • Have them click on the link in the welcome letter or go to and click on the link there.
  • Always have antivirus software installed and up-to-date;  visit for a completely free version.
  • When you’re helping providers over the phone, before you tell them the website address, tell them it’s with 2 Ks.
  • Have them bookmark or create an icon on their device screen so that they don’t accidentally type it incorrectly.

We are deeply disturbed by the other site and the fact that its owners have not removed the site after being notified.  We have contacted our attorney for a solution, and are actively working toward having the malicious site removed.  Please help us keep your providers safe by practicing and passing along the “KidKare with 2 Ks” message.

Thank you,
Minute Menu Team