KidKare Support

Hello Sponsors,

Over the past 6 months, we’ve had more customer support calls than in any other period in our 24 years as a business. We have struggled to keep up as tens of thousands of providers have been transitioning to KidKare. We know that you are all in a similar position. I want you to know that we are taking this issue seriously and doing everything we can to overcome this challenge.

Over the past three months, in response to this issue, Minute Menu has made dramatic changes across the company to resolve your provider’s concerns. Recently we have:

  • Quadrupled the server capacity supporting KidKare, speeding up login and saves and nearly eliminating timing out.
  • Hired the most talented customer support team in the history of the organization, to address the most complex technical issues.
  • Moved our customer support ticketing system to a more responsive and flexible product, allowing us to resolve ticket faster.
  • Added two more talented people to our support team to help through the next few months.
  • Dedicated significant time and resources to creating help articles and videos for reference at help.kidkare.com.
  • Launched help.minutemenuhx.com, which will be the first online help resource exclusively for HX users.
  • Prioritized sponsor tickets over provider tickets to ensure timely claims processing and reimbursement.
  • Expedited the bug fix process to correct issues in KidKare faster.

I want all of our sponsors to know that we are working incredibly hard to continue improving the KidKare product and make absolutely sure it is ready for meal pattern changes. It has been a tough experience for us as an organization, as I’m sure it has been for you as well. As a company and individually, we are dedicated to you and to the food program. We understand the responsibility that we bear as you business partner, and we appreciate your trust as we work our way together through this monumental change.

Sincerely,

Matt Wilson
Minute Menu CEO

2 Responses to KidKare Support

  1. Joan LaRocque says:

    Thank you Minute Menu Team…don’t know what we would do without each and everyone of you!!!!

  2. Terri says:

    LOVE the help.minutemenuhx.com resource! Just learned of it during the recent webinars I attended. This will be a VALUABLE resource! Thx MM Team!

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