Outage Update – October 30th, 2017

Update 11/09/2017 10:22pm CST:  As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. Please read the following post for more information: https://blog.minutemenu.com/2017/11/10/kidkare-accounting-resolution/

Update 11/08/2017 9:45am CST: The invoices and associated data that were missing from the time period of October 30th, 2017 from 2am – 10am have been restored. We are currently working with our payment vendor to verify that all payment data (including payment status) is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 5:22pm CST: There are still a small number of invoices and associated payments originating on October 30th, 2017 from 2am – 10am that have not yet been restored. Our team is working on verifying this last section of data before it is fully restored. Tomorrow, November 7th, 2017 we will be working with our payment vendor to verify that all payment data is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 10:51am CST: Invoices and payment data will be restored over the next few hours. Throughout the day we will be restoring any missing payment information. Please continue to monitor this post for more updates.

Update 11/05/2017 8:16pm CST: Progress with scripts to restore data is still in progress. Our team is working through the night to ensure that the data restored is verified as accurate. We anticipate a final update tomorrow, November 6th, in the early afternoon.

Update 11/03/2017 5:45 CST: Progress with scripts to restore data is currently in progress and testing is going well. Our team is working through the weekend to ensure that the data restored is verified as accurate.

Update 11/2/2017 10:20am CST: The data restoration process for missing KidKare Accounting data has been started. We are verifying the restored data in a test environment today so that we can ensure all data is correctly restored.  This testing will continue through tomorrow so that we can coordinate with our payment processing partner to ensure any payments that were processed are displayed in KidKare and are not duplicated.

We are anticipating having everything restored by the end of the week. If further testing is required tomorrow afternoon, we will continue to restore data over the weekend.

We understand that there may be invoice issues on Friday, November 3rd, and we are prepared to help resolve any issues that our customers are facing.

Update 10/31/2017 10:05am CST: You may still be missing info from last week. This applies to accounting data only such as invoices, payments, and mileage expenses. This does not apply to food program data. You might be seeing invoices marked as unpaid, but they are actually paid; your payments have been processed. This issue does not affect payment processing. No payments were reversed. Our team is still working on restoring your data as quickly as possible.

Update 10/30/2017 4:40pm CST: The process for restoring data from after Friday, October 27th, 2017 is in progress and is scheduled to be completed as soon as possible. Once this process is complete you will have access to all of your data. Please continue to monitor this blog for further updates.

Update 10/30/2017 12:20pm CST: Do not re-enter data that is currently not showing. We are restoring all data from over the weekend. If you re-enter your data you will have duplicate records when the full data restore is complete.

Over the weekend we updated our entire infrastructure. This update was critical for providing a more scalable and reliable environment for customer data. Our data structures, hardware, and physical location of servers were updated during this time. In moving all the data into the new environment we had some anomalies. We want you to know we have not suffered a data loss. All customer data has been retained, the anomalies we are seeing are due to an issue that occurred during the data migration.

Once again, no data has been lost. You may have seen incorrect data, or data that was not visible. This problem is currently being addressed and the complete resolution will happen within approximately 48 hours.

We are currently restoring the data back to Friday evening before the update, which has the most accurate data available. All data you currently see will be correct from that Friday evening state.

Any changes or data entries you have made after Friday will be restored within the next 48 hours. If you have created invoices or added expenses, you will see that data after 48 hours, or once our full data restore has been completed.

We have been receiving a high volume of questions regarding invoices and auto-pay. Auto-pay batches, including recurring invoices, are processed first at 4am, and again at 11am to reconcile any transactions that did not process from the first batch. We have disabled auto pay for today after the 4am batch as a precautionary measure to prevent discrepancies in data entries. This measure should not impact you, but you may temporarily see incorrect data until the full data restore is complete.

Although we had limited information available over the weekend while the outage was being diagnosed, we encourage you to follow us on social media or keep watching our blog for more updates.

Our entire development and support team have been working over the weekend and through the night to get this issue resolved. The support tickets, emails, calls, messages, and comments on social media are not going unheard. We understand your frustration and do not take any outage lightly. We are also working diligently to prevent future outages and improve communication.

We thank you for your patience and hope to have this issue resolved as soon as we possibly can.

Thank you,

The Minute Menu Team

The Minute Menu office will be closed for one day on Friday, October 20th, 2017

Minute Menu will be closed tomorrow, Friday October 20th for staff development.  The entire Minute Menu team is ramping up for the first claims week under the new meal pattern!

The past few months have been challenging for the entire CACFP community as we have been adjusting to the largest regulatory change in the history of CACFP.  The Minute Menu organization is incredibly proud to have such a resilient group of sponsor partners to work alongside as we navigate this change together!  You are incredible!

Kind Regards,

The Minute Menu Team

KidKare Support

Hello Sponsors,

Over the past 6 months, we’ve had more customer support calls than in any other period in our 24 years as a business. We have struggled to keep up as tens of thousands of providers have been transitioning to KidKare. We know that you are all in a similar position. I want you to know that we are taking this issue seriously and doing everything we can to overcome this challenge.

Over the past three months, in response to this issue, Minute Menu has made dramatic changes across the company to resolve your provider’s concerns. Recently we have:

  • Quadrupled the server capacity supporting KidKare, speeding up login and saves and nearly eliminating timing out.
  • Hired the most talented customer support team in the history of the organization, to address the most complex technical issues.
  • Moved our customer support ticketing system to a more responsive and flexible product, allowing us to resolve ticket faster.
  • Added two more talented people to our support team to help through the next few months.
  • Dedicated significant time and resources to creating help articles and videos for reference at help.kidkare.com.
  • Launched help.minutemenuhx.com, which will be the first online help resource exclusively for HX users.
  • Prioritized sponsor tickets over provider tickets to ensure timely claims processing and reimbursement.
  • Expedited the bug fix process to correct issues in KidKare faster.

I want all of our sponsors to know that we are working incredibly hard to continue improving the KidKare product and make absolutely sure it is ready for meal pattern changes. It has been a tough experience for us as an organization, as I’m sure it has been for you as well. As a company and individually, we are dedicated to you and to the food program. We understand the responsibility that we bear as you business partner, and we appreciate your trust as we work our way together through this monumental change.

Sincerely,

Matt Wilson
Minute Menu CEO

WebKids is compatible with Windows 10

WebKids is definitely compatible with Windows 10, and these instructions detail how to access it in Internet Explorer 11.

To run Minute Menu WebKids in Windows 10, you’ll need to make sure you switch to Internet Explorer 11 browser instead of the Edge browser (which is the new default browser in Windows 10). Read more of this post

Exciting New Features on the Way!

The Minute Menu CX Team is happy to share some exciting news! We will soon launch a brand new set of features to help sponsors manage their support staff’s access to Minute Menu CX. These features allow centers to have more than one set of login credentials. Centers can now have a center administrator with a higher level of permissions than other users. Centers can also assign users to other roles, each of which has its own set of permissions.

Minute Menu CX customers have asked for features like these, and we have listened! We are actively building the solution right now.

Our development team expects to roll out these new features during the Summer of 2014. Keep your eye on this blog for more information. We will post screen captures and notes to help prepare you to hit the ground running once these exciting new features arrive.

No Risk from Using WebKids in Internet Explorer

Our support team has received calls about a reported “flaw” in Internet Explorer versions 6 through 11 that might make users vulnerable to attack by hackers. There is no risk from this flaw in using our WebKids application or from visiting any of our websites–www.minutemenu.com, training.minutemenu.com, or childcareinfo.com.  We have no feedback on your risk when visiting other sites using Internet Explorer, and encourage you to make any adjustments you feel necessary to protect your personal and business information.

According to an article posted online by The Washington Post, a user must visit a website that uses Flash technology and is controlled by a hacker or other entity that desires to gain unauthorized access to your computer. WebKids does not link to outside pages and does not use Flash technology, which limits your risk when using our products. More details about the security risk issue, and Microsoft’s response, can be found in the Washington Post article.

If you have questions, please contact our support team – we are happy to help!

UPDATE: The Washington Post is now reporting that Microsoft has released a security update for Internet Explorer that fixes this bug.  It will also be releasing an update for Windows XP users, but the article does not provide information on when that will occur.  Per the article, users who have Automatic Updates turned on will automatically receive the fix.  Otherwise, users will remain vulnerable until they update Internet Explorer.

Windows XP and HX Support

Beginning in April, 2014 Microsoft will stop providing support for Windows XP, and will stop sending updates to those using the XP operating system. Minute Menu will continue to provide as much support as possible for our clients who run the XP operating system when using Minute Menu software products. If we determine that a problem we are troubleshooting is a direct result of a compatibility issue with Windows XP, and not a software issue within the Minute Menu application, we most likely will not be able to provide a fix for that problem.

Unfortunately we cannot predict what kind of problems our clients might experience when using Minute Menu software products within an unsupported operating system. We can, however, promise to do our best to make your experience with Minute Menu software products as positive and efficient as possible.

For more information from Microsoft about ending support for the XP operating system, please visit the Microsoft website at:

http://www.microsoft.com/en-us/windows/enterprise/endofsupport.aspx

This link provides information on the reason Microsoft will no longer support XP, what the ending of support means for you, and how to migrate to a newer operating system.

If you have questions regarding Minute Menu software products, please contact our technical support team.

Join the Minute Menu Team at the CCFP Roundtable Conference

Minute Menu is excited to be part of the CCFP Roundtable Conference taking place in Sacramento, California on October 28-30, 2013. We are a conference sponsor and will be offering a number of workshops and training classes. While you can view complete workshop descriptions and details on the CCFP Roundtable web site, here are some highlights:

 

The Child Care Business Partnership: Tom Copeland, Minute Menu and You

It’s official: The ultimate partnership for family child care business management between Tom Copeland and Minute Menu Systems. Tom is the nation’s leading Family Child Care Tax Expert and Minute Menu Kids Pro is the nations’ favorite family child care business management software. Together they have teamed up to help you maximize the time and money you have invested in your family child care business.  What does this mean? When you subscribe to Minute Menu Kids Pro and are using the accounting feature you will now receive access to family child care’s leading tax expert, Tom Copeland for only $15 a year which includes: Read more of this post

Receipts Page – Having Trouble?

If you’re having an issue pulling back or entering in receipts on the receipts web page, please try the following. Keep notes of what you attempt on your own. Please do not hesitate to contact our support department if you continue to have problems. Please contact us by logging into Minute Menu CX and clicking Help >> Contact Minute Menu Technical Support.

Finding Your Windows Version:

First, you will need to check your Windows version by hitting the windows/start key on your keyboard and your pause/break key down together. This will bring up your computer’s system information screen. The Windows edition should be displayed at the top. If you are using Windows XP, then please read instructions below for ‘Windows XP’. If you are running any other Windows version (such as Windows 7, Vista or 8,) please read the section for ‘All Other Windows Versions’ below. Read more of this post