Minute Menu HX Optional Release 2.24.9

HX 2.24.9 Optional Release

ADDED / UPDATED:

  • Enrollment Form (3010/3020) scanning and validation
  • Daily Meal Worksheet updated to new meal pattern format
  • Scheduled Menu Report displays whole grain (WG) designation
  • Food List Report updated to account for food start and end dates
  • North Carolina State Claim Upload File
  • New Meal Pattern announcement banner removed

FIXED:

  • Error 17 which was not counting components correctly when water was served
  • Error 19 which was incorrectly displaying for snacks when formula/breast milk was served
  • Error 33 which was displaying incorrectly for claims where scan forms were used
  • Error 61 which was enforcing juice food frequency rules incorrectly due to duplication of juice in the fruit and vegetable meal components
  • Error 68 which was disallowing for the entire month when a child exceeded the maximum age to be in care instead of disallowing based on the child’s birthday
  • Error 78 which was incorrectly disallowing for non-juice food items
  • Error 93 which was comparing old meal pattern reviews to new meal pattern meal records *
  • Error 166 which was incorrectly comparing snack food components
  • Record Full Month Attendance by Child infant disallowances
  • Record Full Month Attendance by Meal infant disallowances
  • Active Children window restored to allow Sponsors to view all children or filter by provider
  • HX Food Tool permissions
  • Food Chart Export which was not displaying some infant cereals
  • Claimed Foods and Attendance Report error on KidKare
  • Provider Menu Plan List which was displaying duplicate menus
  • Sponsor Cycle Menus which were not saving if only two components were added to snacks
  • EZ menus which were not saving if only two components were added to snacks
  • HX Direct Entry Billing restored
  • State Module reporting and data visibility issues
  • Sponsor-specific scan form scanning and validation errors

* Error 93 exception:  With the introduction of Sponsor Food Lists, many sponsors added end dates to old meal pattern foods and replaced them with new meal pattern equivalents.  If reviews were recorded using the old meal pattern food items (before the hx2go update) these reviews will still result in Error 93 and should be manually adjusted.

KidKare Accounting Resolution

As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. All payments are now accurate. We have verified payments with our payment processing vendor. All data in your account is now fully restored.

There are some cases where we don’t know enough about your account to fully resolve them. These could include:

  • If invoices that were scheduled for autopay didn’t go through. If invoices are marked unpaid, you will not receive a deposit for them in the future. You can either ask the parent to log into KidKare and manually authorize payment on that invoice or have them pay you with cash or check.
  • If you re-entered missing invoices during the outage, you’ll need to delete the duplicate, unpaid invoices.
  • If you received double payments from parents, you’ll need to refund the parent. Although we are allowed to deposit money into your account, we cannot debit money back out and return it to parents. If parents received any NSF fees because of duplicate payments, please email us at support@kidkare.com with details and we will reimburse them as soon as possible. Here is what we need to know:
    • Withdrawal dates and amounts
    • Overdraft fee(s) incurred
    • Name for reimbursement check
    • Address for check delivery
    • Regular mail or overnight delivery?
    • If overnight, will someone be present to sign for package?

We appreciate your patience during this time and realize that any data outage directly affects your business. Our entire team takes this very seriously. We want to assure you that we care deeply about making KidKare both dependable and affordable. As a company we are committed to your success and we have worked to the best of our ability to ensure an outage like this does not happen again.

If you experience any further issues or have any questions, please submit a ticket or visit help.kidkare.com.

 

Thank you,

Minute Menu Team

KidKare Outage Scheduled

Update 2:44 p.m. CST** We are back online. Thank you for your patience!

Maintenance is scheduled for a brief 15-minute period starting on October 31, 2017 at approximately 2:18 p.m. CST. During this time period, users will be unable to login to KidKare. This scheduled maintenance is critical for infrastructure updates. We will send an updated email when KidKare is back online. We appreciate your patience.

Please visit help.kidkare.com or watch for status updates on our Facebook page, which you can follow here.

Thank you,
The Minute Menu Support Team

Notice for System Upgrade

To meet growing consumer demand, Minute Menu is excited to announce that we will be performing infrastructure upgrades. Upgrading our infrastructure will commence Saturday, October 28th, at 2:00 a.m. CST and is planned to conclude Saturday, October 28th, at 9:00 p.m. CST. This upgrade requires the suspension of services during this maintenance window. We will send an update once maintenance has concluded.

Follow us on social media for updates regarding future releases.

Updating and Saving in Minute Menu CX

Updating Minute Menu CX

If your Minute Menu CX update won’t complete, try shutting down and restarting your computer before trying again.

Saving information in Minute Menu CX

If you are unable to see the button to save your information inside CX, you will need to auto-hide the Windows task bar at the bottom of the screen.

To auto-hide your task bar:

  1. Right click on any blank space in your task bar
  2. Select Properties
  3. On the next screen, check the box for “Auto-hide the task bar”
  4. Click “OK” to save

Then you will be able to see the Save button hidden behind the task bar.

Hurricane Update: We Are Safe

Thank you to those of you who have reached out to check on us. Our offices are safely located in the Dallas, Texas, area—roughly 400 miles north of Houston. Right now we’re seeing cloudy skies and a little rain, but it’s not currently anticipated that the storm will affect Dallas more than giving us a few thunderstorms later this week.

We want to take the opportunity to let you know a little about our disaster preparation for you, your providers, and your centers. Most importantly, the cloud servers that all of you access for Minute Menu HX, Minute Menu CX, and KidKare are all hosted with a top-tier cloud service provider in the North Texas area. This facility has redundant power sources and redundant internet connections, in addition to 24-hour staffing and monitoring. While outages are never 100% out of the question in a catastrophic weather event, they are highly unlikely given the infrastructure of our service provider.

Where our offices are concerned, we understand that we serve customers all over the country—so when we have bad weather, we need to be prepared to work. Just about everyone is set up to work effectively from home, should the need arise. Even with a power or internet outage at our offices, most of our support systems are cloud-hosted, so we can continue to answer support tickets remotely and send email notifications to you.

Our hearts go out to our friends in South Texas, including the many CACFP Sponsors who will be struggling to overcome this setback while working through the new meal pattern. Because disaster relief agencies do not provide diapers as a part of their relief efforts, we’ll be donating to the Texas Diaper Bank, in the interest of supporting the tens of thousands of families with young children who have been affected by this ongoing natural disaster.You can learn more about them here:  https://texasdiaperbank.networkforgood.com/

Minute Menu HX – Meal Pattern Change Webinars

The new meal pattern changes are right around the corner, and we want to make sure that all your colleagues and providers are ready to use KidKare before October 1st, 2017.

We are are offering two training webinars where you will learn how to use the new food tool in Minute Menu HX, how to switch your providers over to the new meal pattern, how to use the new sponsor preferences, and much more. Reduce the stress and register for both webinars, and become confident that your team will have a smooth meal pattern change roll-out with KidKare.

Additional help for meal pattern changes can be found at help.minutemenuhx.com.

Sponsors Take Action: Manage Your Foods
Learn how to use the new food tool! Learn how to add new foods to your food list, remove foods with a future removal date, setup food rules, and more!

New Meal Pattern Changes for Minute Menu HX and KidKare
We’ll discuss how to switch providers to the new meal pattern, the new sponsor preferences associated with the new meal pattern changes, and changes to KidKare.

To get a link to share with your colleagues click here.

As always, our support team is standing by to help. Contact us at hxsupport@minutemenu.com.

Thank you again for being a Minute Menu HX customer!

Please Inform Your Providers – KidKare Website

It has come to our attention that kidcare . com (not our site, kidkare.com) is a malicious website that is attempting to distribute malware or viruses. Visitors to the site are either redirected to another site that encourages them to download something or the site attempts to install malware/viruses immediately.

Please be aware that we do NOT own this site or control it in any way.  We have attempted to contact the owners of the site through their hosting company and have received no reply.  We have also reported the site to everywhere we can find, but the site is still up.  There are a couple of things you can do to help keep your providers from going to the wrong site:

  • Stress that KidKare is spelled with 2 Ks.
  • Have them click on the link in the welcome letter or go to www.minutemenu.com and click on the link there.
  • Always have antivirus software installed and up-to-date;  visit www.avg.com for a completely free version.
  • When you’re helping providers over the phone, before you tell them the website address, tell them it’s with 2 Ks.
  • Have them bookmark or create an icon on their device screen so that they don’t accidentally type it incorrectly.

We are deeply disturbed by the other site and the fact that its owners have not removed the site after being notified.  We have contacted our attorney for a solution, and are actively working toward having the malicious site removed.  Please help us keep your providers safe by practicing and passing along the “KidKare with 2 Ks” message.

Thank you,
Minute Menu Team

 

HX Mandatory Release 2.22.0

A new Minute Menu HX Upgrade is available!  This newest version of Minute Menu HX – 2.22.0 – contains several updates and bug fixes for Minute Menu HX.

The 2.22.0 is a mandatory release as it contains critical preparation to support the roll out of features for the new meal pattern requirements. The following list provides a description of the feature updates and bug fixes that are included in this release:

Feature Updates:
• Database: Contains the new database structure that supports the changes required by the new meal pattern. This will allow future releases that contain changes to the application code, for the implementation of the new meal pattern requirements, to become optional until sponsorships are ready to adopt the new rules.
• Messages: Update to the delete claims warning message.
• Reports: Changed the Claim and Review Comparison Report to use a 24 month lookback period. Future revisions will allow for a user-selected date range.

Bug Fixes:
• Reviews: Resolves an issue that prevents training times from saving for some reviews.

This update is mandatory and will need to be applied in order to run a transfer data.

HX 2.21.6 – 2.21.13 Optional Release Notes

The 2.21.13 release contains the following feature updates and bug fixes:

Bug Fixes:

  • Reports: Resolves an error, introduced in 2.21.12, which prevented  users viewing the following reports:
    • Provider Tax Report
    • Sponsor Review Worksheet
    • Scheduled Menu Report
  • Scheduled Transfer Data: Resolves an error, introduced in 2.21.12, which prevented transfer data from executing when it was started from the command line by an automated scheduler.
  • Provider Processes: Resolves an error preventing the successful execution of the following functions:
    • Reactivate provider
    • Place a provider on hold
    • Change a providers status from on hold to active

The 2.21.12 release contains the following feature updates and bug fixes:

Features:

  • Real time communication with cloud servers: This version of HX client allows beta customers direct access to the HX cloud environment, enabling real time interaction with providers using Kidkare.   This will provide a reduction of maintenance costs, as local databases and database servers are no longer required, simplified data protection strategies, and remote access for monitors using HX outside of sponsor facilities.This version still supports all existing methods of connection to both local and cloud databases.

The 2.21.11 release contains the following feature updates and bug fixes:

Features:

  • Track Received Claims Speed Enhancement: Modified the method used to determine if a claim originates from Kids or KidKare leading to increased speed in the track received claim screen and report.
  • Track Received Claims Report: Offers the option to include claims from Kids or Kidkare in order to define which system the claims were submitted from.
  • Updated Form H-1542: The permanent agreement between sponsoring organizations has been updated for compliance with Texas department of agriculture requirements.
  • Sponsor Review Worksheet: This report originally required the presence of a review and meal record. This has been updated to now display a reviews history when meal records are not present.

The 2.21.10 release contains the following feature updates and bug fixes:

Features:
• Export File: Updated the training list export file to split the providers first and last name placing them into two columns instead of one in the exported file.
• Label Changes: Updated a range of labels to increase consistency between Minute Menu applications.

Bugs:
• Food Frequency: Set a max length of 50 characters for the Food Frequency Rule Name.
• Training List Export File: Resolved a data related export error.
• Provider: Resolved the inability to save provider gender in prior versions of HX.


The 2.21.9 release contains the following feature updates and bug fixes:

Features:
• Claims: Added a new accounting style option for claim upload files. The new option is a variation on the existing “By Submission” option. This option will allow users to export claims with their specified submission date, the original claim and any adjustments with a submission date prior to the selected submission date.
• Claims: Added a new file for Virginia
• Claims: Added a new file for Georgia
• Report: Updated the Permanent Agreement Between Sponsoring Organization and Day Care Home Provider(s) (Form 1542) for Texas
• Claims: Added additional information to direct users to reset the claim processing flag, which was introduced in 2.21.7

Bugs:
• Report: Calendar notes that are missing from OER report has been resolved
• Claims: Increased the loading speed of the track receive claims screen
• Provider: Updated the provider creation wizard to allow for providers that contain apostrophes
• Provider: Resolved the inability to save provider email in prior versions of HX


We have renumbered the newest version of Minute Menu HX to 2.21.8.  The original update file for 2.21.7 contained an error in the OER reports that we caught and fixed early yesterday.  If you updated prior to noon Central Time on 10/27, you will need to run this update by going to Administration >> Upgrade Software in Minute Menu HX.  The 2.21.8 release contains the same features as the 2.21.7 release.

This release includes feature enhancements and bug fixes. We encourage you to update to this new version as soon as possible, particularly if your agency uses KidKare.

Feature Updates:
• Changing a provider’s password or reactivating a provider will now automatically update KidKare.
• Changing an HX user’s data now updates KidKare.
• Track Received Claims Screen now shows which claims were received via KidKare.
• The Food Frequency tool can now detect a single serving of a food. This change was made to facilitate training on the new meal pattern. Please see the handout at the bottom of these notes for details on this feature.
• Allows processing of claims, for different providers, from 2 workstations at once without the risk of duplicating claims.
• Increased the capacity of the Notes for Next Review Field.
• Now prohibits scanning over a web claim that has been submitted to the state or paid.
• Added all infant menus to the Review Details Report when individual menus are recorded.
• Updated or implemented the following state upload files: o Pennsylvania (claim) o Nebraska (provider) o Texas (provider)

Bug Fixes:
• Fixed a bug on the Child Attendance Reconciliation Report where the report would break if child times were after midnight.
• Fixed a bug when enrolling a provider that could cause a “provider already exists” error message but the provider was not showing up in HX.
• Fixed an OER bug where a long list of days and meals for an error was cutting off rather than wrapping to the next line.
• Fixed a bug from 2.21.5 that prevented changes to menu and attendance information in HX on reviews recorded using hx2go.
• Fixed a bug on the Child Attendance Reconciliation Report where the names of Pending status children with no child number who were enrolled via KidKare were missing from the report.
• Made changes to Transfer Data to eliminate some transfer errors.
• Fixed a bug on the Food Combination feature that would fail to save a combination rule if the name of the rule was more than 50 characters.

We recently delivered a class at the Child Care Food Program Roundtable conference in Palm Springs, CA, on using Minute Menu HX to prepare your providers for the meal pattern changes. The following notes are the step-by-step instructions from that training. Keep an eye out on http://www.training.minutemenu.com for this training as a free webinar in the near future.


This newest version of Minute Menu HX – 2.21.7

This release includes feature enhancements and bug fixes. We encourage you to update to this new version as soon as possible, particularly if your agency uses KidKare.

Feature Updates:
• Changing a provider’s password or reactivating a provider will now automatically update KidKare.
• Changing an HX user’s data now updates KidKare.
• Track Received Claims Screen now shows which claims were received via KidKare.
• The Food Frequency tool can now detect a single serving of a food. This change was made to facilitate training on the new meal pattern. Please see the handout at the bottom of these notes for details on this feature.
• Allows processing of claims, for different providers, from 2 workstations at once without the risk of duplicating claims.
• Increased the capacity of the Notes for Next Review Field.
• Now prohibits scanning over a web claim that has been submitted to the state or paid.
• Added all infant menus to the Review Details Report when individual menus are recorded.
• Updated or implemented the following state upload files: o Pennsylvania (claim) o Nebraska (provider) o Texas (provider)

Bug Fixes:
• Fixed a bug on the Child Attendance Reconciliation Report where the report would break if child times were after midnight.
• Fixed a bug when enrolling a provider that could cause a “provider already exists” error message but the provider was not showing up in HX.
• Fixed an OER bug where a long list of days and meals for an error was cutting off rather than wrapping to the next line.
• Fixed a bug from 2.21.5 that prevented changes to menu and attendance information in HX on reviews recorded using hx2go.
• Fixed a bug on the Child Attendance Reconciliation Report where the names of Pending status children with no child number who were enrolled via KidKare were missing from the report.
• Made changes to Transfer Data to eliminate some transfer errors.
• Fixed a bug on the Food Combination feature that would fail to save a combination rule if the name of the rule was more than 50 characters.

We recently delivered a class at the Child Care Food Program Roundtable conference in Palm Springs, CA, on using Minute Menu HX to prepare your providers for the meal pattern changes. The following notes are the step-by-step instructions from that training. Keep an eye out on http://www.training.minutemenu.com for this training as a free webinar in the near future.

You do not have to apply this update – it is optional.  However, it is strongly recommended, particularly if you are currently using KidKare or planning to start using KidKare soon.


This newest version of Minute Menu HX – 2.21.6 – includes the following 2 bug fixes:

  • Fixed a bug where users would receive an error message that the server could not be reached when trying to add or update an HX user.
  • Fixed a bug where manually entered reviews were not saving the meal type reviewed if additional meal information was not entered and only a meal type reviewed was selected.  This bug was introduced with version 2.21.5. If you upgraded to 2.21.5, we will be fixing any incorrect review data by the end of the week, which will update your local database with your next subsequent Full Transfer Data.

You do not have to apply this update – it is optional.  However, it is strongly recommended, particularly if you are currently using KidKare or planning to start using KidKare soon.