New Home for CX Release Notes!

We now have a new home for our communications of what is updated in CX with each new release.

We now keep them on the same help site you already know an love!  to see them, please go to:

http://help.minutemenucx.com/

Here you will get all the helpful articles, videos, AND now Updates & Fixes.

have a great day!

Outage Update – October 30th, 2017

Update 11/09/2017 10:22pm CST:  As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. Please read the following post for more information: https://blog.minutemenu.com/2017/11/10/kidkare-accounting-resolution/

Update 11/08/2017 9:45am CST: The invoices and associated data that were missing from the time period of October 30th, 2017 from 2am – 10am have been restored. We are currently working with our payment vendor to verify that all payment data (including payment status) is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 5:22pm CST: There are still a small number of invoices and associated payments originating on October 30th, 2017 from 2am – 10am that have not yet been restored. Our team is working on verifying this last section of data before it is fully restored. Tomorrow, November 7th, 2017 we will be working with our payment vendor to verify that all payment data is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 10:51am CST: Invoices and payment data will be restored over the next few hours. Throughout the day we will be restoring any missing payment information. Please continue to monitor this post for more updates.

Update 11/05/2017 8:16pm CST: Progress with scripts to restore data is still in progress. Our team is working through the night to ensure that the data restored is verified as accurate. We anticipate a final update tomorrow, November 6th, in the early afternoon.

Update 11/03/2017 5:45 CST: Progress with scripts to restore data is currently in progress and testing is going well. Our team is working through the weekend to ensure that the data restored is verified as accurate.

Update 11/2/2017 10:20am CST: The data restoration process for missing KidKare Accounting data has been started. We are verifying the restored data in a test environment today so that we can ensure all data is correctly restored.  This testing will continue through tomorrow so that we can coordinate with our payment processing partner to ensure any payments that were processed are displayed in KidKare and are not duplicated.

We are anticipating having everything restored by the end of the week. If further testing is required tomorrow afternoon, we will continue to restore data over the weekend.

We understand that there may be invoice issues on Friday, November 3rd, and we are prepared to help resolve any issues that our customers are facing.

Update 10/31/2017 10:05am CST: You may still be missing info from last week. This applies to accounting data only such as invoices, payments, and mileage expenses. This does not apply to food program data. You might be seeing invoices marked as unpaid, but they are actually paid; your payments have been processed. This issue does not affect payment processing. No payments were reversed. Our team is still working on restoring your data as quickly as possible.

Update 10/30/2017 4:40pm CST: The process for restoring data from after Friday, October 27th, 2017 is in progress and is scheduled to be completed as soon as possible. Once this process is complete you will have access to all of your data. Please continue to monitor this blog for further updates.

Update 10/30/2017 12:20pm CST: Do not re-enter data that is currently not showing. We are restoring all data from over the weekend. If you re-enter your data you will have duplicate records when the full data restore is complete.

Over the weekend we updated our entire infrastructure. This update was critical for providing a more scalable and reliable environment for customer data. Our data structures, hardware, and physical location of servers were updated during this time. In moving all the data into the new environment we had some anomalies. We want you to know we have not suffered a data loss. All customer data has been retained, the anomalies we are seeing are due to an issue that occurred during the data migration.

Once again, no data has been lost. You may have seen incorrect data, or data that was not visible. This problem is currently being addressed and the complete resolution will happen within approximately 48 hours.

We are currently restoring the data back to Friday evening before the update, which has the most accurate data available. All data you currently see will be correct from that Friday evening state.

Any changes or data entries you have made after Friday will be restored within the next 48 hours. If you have created invoices or added expenses, you will see that data after 48 hours, or once our full data restore has been completed.

We have been receiving a high volume of questions regarding invoices and auto-pay. Auto-pay batches, including recurring invoices, are processed first at 4am, and again at 11am to reconcile any transactions that did not process from the first batch. We have disabled auto pay for today after the 4am batch as a precautionary measure to prevent discrepancies in data entries. This measure should not impact you, but you may temporarily see incorrect data until the full data restore is complete.

Although we had limited information available over the weekend while the outage was being diagnosed, we encourage you to follow us on social media or keep watching our blog for more updates.

Our entire development and support team have been working over the weekend and through the night to get this issue resolved. The support tickets, emails, calls, messages, and comments on social media are not going unheard. We understand your frustration and do not take any outage lightly. We are also working diligently to prevent future outages and improve communication.

We thank you for your patience and hope to have this issue resolved as soon as we possibly can.

Thank you,

The Minute Menu Team

Notice for System Upgrade

To meet growing consumer demand, Minute Menu is excited to announce that we will be performing infrastructure upgrades. Upgrading our infrastructure will commence Saturday, October 28th, at 2:00 a.m. CST and is planned to conclude Saturday, October 28th, at 9:00 p.m. CST. This upgrade requires the suspension of services during this maintenance window. We will send an update once maintenance has concluded.

Follow us on social media for updates regarding future releases.

Updating and Saving in Minute Menu CX

Updating Minute Menu CX

If your Minute Menu CX update won’t complete, try shutting down and restarting your computer before trying again.

Saving information in Minute Menu CX

If you are unable to see the button to save your information inside CX, you will need to auto-hide the Windows task bar at the bottom of the screen.

To auto-hide your task bar:

  1. Right click on any blank space in your task bar
  2. Select Properties
  3. On the next screen, check the box for “Auto-hide the task bar”
  4. Click “OK” to save

Then you will be able to see the Save button hidden behind the task bar.

CX RELEASE 12.3.0

The 11.13.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

Features Updates 

  • Update: Enrollment form changes for Nevada
  • Update: Changes to California Meal Benefit Form – English
  • Update: List Children Screen – add hyperlink to child name that takes user to child information
  • Update: List Children Screen – add hyperlink to child name that takes user to child information
  • Update: Changes to Nevada IEF
  • Fixed: The IEF expiration date should default to the last day of the month when Policy 8b is set to [1 Year] and Policy 8c is set to [End of Month]
  • Fixed: In/Out Times not “autoselecting” attendance column on fix scan errors feature.

 

CX Release 11.5.0

The 11.5.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

2 Bugs Fixed:

  • Fixed a timeout error when trying to run Rosters from All Centers.
  • Fixes for the MO State upload file

3 Feature updates:

  • Updates to the Claims screen for the ARAS/SFSP tool
  • Updated Enrollment and IEF for Nebraska
  • Updated Enrollment form for Washington

 

CX Release 11.4.0

The 11.4.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

7 Bugs Fixed:

  • Made a change that now shows centers with start dates in the future in the Manage Center Info screen
  • Fixed an error when adding a new review
  • ARAS Web feature had an error when printing some sign in sheets that has been fixed.
  • Child Roster (center version) – Added Pending children to roster
  • Center List Export had sometimes created duplicate centers.  This has been fixed.
  • Reviews:  fixed a bug in saving for new and existing reviews.
  • Center List Export:  Added all expiration dates to the export.

5 Feature updates:

  • Added a claim upload for MO
  • Add Review Type column to List Reviews screen
  • Added a Meal Count Export to the ARAS site.
  • Updated Enrollment form for CA
  • Updated IEF and Enrollment forms for MI

CX Release 11.3.0

The 11.3.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

NOTE: In this release, we have changed the way our reports run to make them faster.  Because of this, everyone will need to update to the new version before they can run reports.  All over functions will work as expected.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

Bugs Fixed:

  • Roster fix for enrolled children who were not appearing on the center version.
  • Milk Audit:  Fixed a bug that was excluding second serving amounts.
  • ARAS Claims:   Fixed the edit checks for capacity, attendance, and approved meals.
  • Made the classroom a required field for all active children.
  • UI changes for the ARAS web features to improve flow
  • ARAS:  Fixed a bug that was not selecting the center automatically when a user switched between CX and the Web feature.
  • SFSP:  Fixed the Summer Feeding export file to work for the coming Summer.
  • Fixed a but that was not allowing menu templates to be properly deleted
  • Messages: When trying to open a deleted message, there was an error that crashed the program.

Feature updates:

  • Updates to Florida State upload file
  • Manage Center Information & Report: Extended the notes area and added extension to the phone number
  • Updated Enrollment form for Indiana
  • Separated 1 and 2 year old children on the Monthly Claimed Meal Counts Report
  • Added messages to the Sponsor Review Report
  • “Add” and “Export” buttons added to the message center screen
  • Enhancements to the Claim List Export to separate “First” meals and “Seconds”
  • Updated Idaho Enrollment form (English and Spanish)

CX Release 11.2.0

The 10.29.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

9 Bugs Fixed:

  • School calendar changed to allow At-Risk sites to change school start and end dates
  • Roster fix for enrolled children who were not appearing on the center version.
  • ARAS Web feature but that was not saving some served meals
  • Track Received Claims bug fixed that was not showing all claims.
  • Updated the GA state upload file
  • Duplicate child numbers in Copy Child function removed.
  • Weekly Attendance and Meal Count report missing the classroom prompt.
  • Scanning fix for the claim menu quantities.
  • Fixed a bug in the dashboard that was not showing the expired/expiring enrollments properly

4 Feature updates:

  • Updated the ARAS record meals feature to say “Served Meals” rather than “Meal Counts”
  • Updated the Menu Production Record for Texas
  • Added new daily FRP calculation for Louisiana
  • New Florida State upload File.

CX Release 11.1.0

The 11.1.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

7 Bug Fixes:

  • Made changes to speed up the loading of the Milk Audit Screen
  • At Risk After School (ARAS) OER display bug fixed
  • Renew Child Enrollments “View” button error fixed
  • Update made for California State Upload file.  (per state)
  • Bug fixed that added “school out” flag to wrong children
  • Sponsor Review Summary Report bug fixed in days of the week.
  • Child Info Report was not printing for just a few centers.  This is fixed.

3 Feature updates:

  • Updates made to Monthly Menu Report
  • Added an export function for centers on the Expired Enrollments Report and the Non-Profit Status Report
  • Updated the menus and filed names on Manage Staff Permissions for ease of use