CX RELEASE 14.3.0

The 14.3.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: New Infant form for North Carolina
  • UPDATED:  Added Whole Grain (WG) indicator to menu reports
  • FIXED: Copy whole grain status when copying and pasting menus
  • FIXED: Infant information not calculating on Menu Production Record
  • FIXED: Speed issues with CX functions
  • FIXED: “Classroom Does Not Exist” Error Pops When Editing Child Info
  • FIXED: North Carolina Upload file not including at risk numbers
  • FIXED: Required Serving Size For Vegetables Is Wrong On Menu Production Record
  • FIXED:  Trying to print Central Monthly Menus only prints Non-infant reports.

KidKare Outage Scheduled

Update 2:44 p.m. CST** We are back online. Thank you for your patience!

Maintenance is scheduled for a brief 15-minute period starting on October 31, 2017 at approximately 2:18 p.m. CST. During this time period, users will be unable to login to KidKare. This scheduled maintenance is critical for infrastructure updates. We will send an updated email when KidKare is back online. We appreciate your patience.

Please visit help.kidkare.com or watch for status updates on our Facebook page, which you can follow here.

Thank you,
The Minute Menu Support Team

Outage Update – October 30th, 2017

Update 11/09/2017 10:22pm CST:  As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. Please read the following post for more information: https://blog.minutemenu.com/2017/11/10/kidkare-accounting-resolution/

Update 11/08/2017 9:45am CST: The invoices and associated data that were missing from the time period of October 30th, 2017 from 2am – 10am have been restored. We are currently working with our payment vendor to verify that all payment data (including payment status) is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 5:22pm CST: There are still a small number of invoices and associated payments originating on October 30th, 2017 from 2am – 10am that have not yet been restored. Our team is working on verifying this last section of data before it is fully restored. Tomorrow, November 7th, 2017 we will be working with our payment vendor to verify that all payment data is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 10:51am CST: Invoices and payment data will be restored over the next few hours. Throughout the day we will be restoring any missing payment information. Please continue to monitor this post for more updates.

Update 11/05/2017 8:16pm CST: Progress with scripts to restore data is still in progress. Our team is working through the night to ensure that the data restored is verified as accurate. We anticipate a final update tomorrow, November 6th, in the early afternoon.

Update 11/03/2017 5:45 CST: Progress with scripts to restore data is currently in progress and testing is going well. Our team is working through the weekend to ensure that the data restored is verified as accurate.

Update 11/2/2017 10:20am CST: The data restoration process for missing KidKare Accounting data has been started. We are verifying the restored data in a test environment today so that we can ensure all data is correctly restored.  This testing will continue through tomorrow so that we can coordinate with our payment processing partner to ensure any payments that were processed are displayed in KidKare and are not duplicated.

We are anticipating having everything restored by the end of the week. If further testing is required tomorrow afternoon, we will continue to restore data over the weekend.

We understand that there may be invoice issues on Friday, November 3rd, and we are prepared to help resolve any issues that our customers are facing.

Update 10/31/2017 10:05am CST: You may still be missing info from last week. This applies to accounting data only such as invoices, payments, and mileage expenses. This does not apply to food program data. You might be seeing invoices marked as unpaid, but they are actually paid; your payments have been processed. This issue does not affect payment processing. No payments were reversed. Our team is still working on restoring your data as quickly as possible.

Update 10/30/2017 4:40pm CST: The process for restoring data from after Friday, October 27th, 2017 is in progress and is scheduled to be completed as soon as possible. Once this process is complete you will have access to all of your data. Please continue to monitor this blog for further updates.

Update 10/30/2017 12:20pm CST: Do not re-enter data that is currently not showing. We are restoring all data from over the weekend. If you re-enter your data you will have duplicate records when the full data restore is complete.

Over the weekend we updated our entire infrastructure. This update was critical for providing a more scalable and reliable environment for customer data. Our data structures, hardware, and physical location of servers were updated during this time. In moving all the data into the new environment we had some anomalies. We want you to know we have not suffered a data loss. All customer data has been retained, the anomalies we are seeing are due to an issue that occurred during the data migration.

Once again, no data has been lost. You may have seen incorrect data, or data that was not visible. This problem is currently being addressed and the complete resolution will happen within approximately 48 hours.

We are currently restoring the data back to Friday evening before the update, which has the most accurate data available. All data you currently see will be correct from that Friday evening state.

Any changes or data entries you have made after Friday will be restored within the next 48 hours. If you have created invoices or added expenses, you will see that data after 48 hours, or once our full data restore has been completed.

We have been receiving a high volume of questions regarding invoices and auto-pay. Auto-pay batches, including recurring invoices, are processed first at 4am, and again at 11am to reconcile any transactions that did not process from the first batch. We have disabled auto pay for today after the 4am batch as a precautionary measure to prevent discrepancies in data entries. This measure should not impact you, but you may temporarily see incorrect data until the full data restore is complete.

Although we had limited information available over the weekend while the outage was being diagnosed, we encourage you to follow us on social media or keep watching our blog for more updates.

Our entire development and support team have been working over the weekend and through the night to get this issue resolved. The support tickets, emails, calls, messages, and comments on social media are not going unheard. We understand your frustration and do not take any outage lightly. We are also working diligently to prevent future outages and improve communication.

We thank you for your patience and hope to have this issue resolved as soon as we possibly can.

Thank you,

The Minute Menu Team

Notice for System Upgrade

To meet growing consumer demand, Minute Menu is excited to announce that we will be performing infrastructure upgrades. Upgrading our infrastructure will commence Saturday, October 28th, at 2:00 a.m. CST and is planned to conclude Saturday, October 28th, at 9:00 p.m. CST. This upgrade requires the suspension of services during this maintenance window. We will send an update once maintenance has concluded.

Follow us on social media for updates regarding future releases.

CX RELEASE 14.2.0

The 14.2.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: Claim error code 102 text update to match new meal pattern
  • UPDATED:  Login updates for passing through to the new food tool
  • FIXED: Menu Production Record quantities calculations
  • FIXED: Issue Payments Screen Doesn’t Show Checks To Generate For August 2017
  • FIXED: Milk Audit Report Shows Skim Milk Totals Under The Whole Milk Section
  • FIXED: Wrong Template Pasted Into The Record Menu Screen
  • FIXED: Center List Export Not Accurately Showing At Risk Start/End Dates
  • FIXED: MPR Miscategorizing Juice, Not Showing required Serving Size By Age
  • FIXED:  Infant quantity/unit not saving on Record Menu for 2225:66264

The Minute Menu office will be closed for one day on Friday, October 20th, 2017

Minute Menu will be closed tomorrow, Friday October 20th for staff development.  The entire Minute Menu team is ramping up for the first claims week under the new meal pattern!

The past few months have been challenging for the entire CACFP community as we have been adjusting to the largest regulatory change in the history of CACFP.  The Minute Menu organization is incredibly proud to have such a resilient group of sponsor partners to work alongside as we navigate this change together!  You are incredible!

Kind Regards,

The Minute Menu Team

CX RELEASE 14.1.0

The 14.1.0 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • UPDATED: FRP Totals on OER matching Claim Roster
  • UPDATED: Menu Production record calculating milk types separately
  • UPDATED: Improve the performance of the Daily Attendance
  • UPDATED: Remove Infant formula statement from infant forms for NC and VA.
  • UPDATED: Weekly Quantities Required report now calculating for new meal pattern
  • FIXED: Quantities for Infants not always saving.
  • FIXED: Weekly Quantities Required Report Shows Blank Quantities
  • FIXED: State claim files not generating
  • FIXED: Fruit and Vegetable Required Serving Size And Quantity Needed Missing From Menu Production Record
  • FIXED: Unable To Scroll Down To Save Button On Record Menus Screen
  • FIXED: Apply Menu Button is Missing After Master Menus Are Pushed Out To Center
  • FIXED: “No Meal” Review Is Requiring Serving Count
  • FIXED: Online Enrollments: Sponsor renewal Pending children should be be Active
  • FIXED: When user edits the In/Out times in the enrollment page of an existing record, not showing in record attendance
  • FIXED: Milk audit exception when no receipts entered
  • FIXED: Milk Audit Shortage Not Reported On OER
  • FIXED: 4 – 7 Month Old Infant QTY Needed Per Attendance Calculating Incorrectly

CX RELEASE 14.0.2

The 14.0.2 release contains changes to the CX client, so you will need to update your software for all features to remain usable.  We encourage you to update to the latest version of the software so you always have access to the latest features and fixes.

There are 2 ways to update the CX software:  1) Log in to Minute Menu CX. go to Administration > Upgrade Software – go through the prompts and allow the upgrade to complete. Once the upgrade has completed, please log back into Minute Menu CX using your own login and password.  This takes just a few minutes.  2) Log out of CX, and go directly to the Update Link and click on the link in step 1.
Please contact CX support at cxhelp@minutemenu.com if you are still having an issue.

  • FIXED: Quantities for Infants not always saving.
  • FIXED: Enrollment Dates Auto Changed on 10/1
  • FIXED: New Style milk audit not showing for October for East Timezone
  • FIXED: Fruit and Vegetable Required Serving Size And Quantity Needed Missing From Menu Production Record
  • FIXED: Juice not an option int he food picker for breakfast

Updating and Saving in Minute Menu CX

Updating Minute Menu CX

If your Minute Menu CX update won’t complete, try shutting down and restarting your computer before trying again.

Saving information in Minute Menu CX

If you are unable to see the button to save your information inside CX, you will need to auto-hide the Windows task bar at the bottom of the screen.

To auto-hide your task bar:

  1. Right click on any blank space in your task bar
  2. Select Properties
  3. On the next screen, check the box for “Auto-hide the task bar”
  4. Click “OK” to save

Then you will be able to see the Save button hidden behind the task bar.

What will Monday morning look like for users of Minute Menu CX?

In an effort to make day 1 of the new meal pattern changes as painless as possible for centers, there will be no new version to download on that day.  The new version can be downloaded on Friday, so that it’s ready to go Monday morning. Here is what the timeline will look like:

Thursday night, September 28th. There will be a mandatory release of CX (version 14.0)  that will contain all of the changes for the new meal pattern. Minute Menu CX users will update on Friday morning.

Sunday morning, October 1st.  We will switch all users over to the new pattern, convert the menus, and then stop all open sessions so that all users will log in fresh Monday morning.

Monday morning, October 2nd.  All users will log in and see all of the new changes without the need to spend any time updating.

Are your centers curious about what the new meal pattern changes will look like? Please click here to view/download a 2 page PDF describing the main changes to the center side of the Minute Menu CX program. Feel free to print, email, and share this with your centers!