Make a Better Plan for Your Home Visits by Using hx2go

The hx2go app allows you to get the information you need to make each home visit as cost-effective and efficient as possible. Hx2go can help you:

  1. Plan to review meals that are roughly proportional with meals that are claimed.
  2. Plan to review meals claimed on weekends.

The app will display all un-visited meals that a provider has claimed within the last four months in the Meals Needed column. Once a meal has been visited the abbreviation of that meal will be removed from the list. For example, a provider that claims breakfast, AM Snack, and lunch will show the abbreviations BAL. Once the provider has had a lunch visit, the list will display only BA. Once AM snack is visited, it will simply display only a B. This information helps monitors to diversify their visits, so that the same provider is not visited at the same meal repeatedly. Read more of this post

Windows XP and HX Support

Beginning in April, 2014 Microsoft will stop providing support for Windows XP, and will stop sending updates to those using the XP operating system. Minute Menu will continue to provide as much support as possible for our clients who run the XP operating system when using Minute Menu software products. If we determine that a problem we are troubleshooting is a direct result of a compatibility issue with Windows XP, and not a software issue within the Minute Menu application, we most likely will not be able to provide a fix for that problem.

Unfortunately we cannot predict what kind of problems our clients might experience when using Minute Menu software products within an unsupported operating system. We can, however, promise to do our best to make your experience with Minute Menu software products as positive and efficient as possible.

For more information from Microsoft about ending support for the XP operating system, please visit the Microsoft website at:

This link provides information on the reason Microsoft will no longer support XP, what the ending of support means for you, and how to migrate to a newer operating system.

If you have questions regarding Minute Menu software products, please contact our technical support team.

Shortcut for Recording Meal Counts in cx2go

Are you looking to make data entry as quick and easy as possible for your centers?  Here’s an idea:  introduce them to cx2go and show them this quick-tip for data entry!

On the Record Meals screen, the center can record meal counts for multiple children at once, instead of having to select attendance for each individual child.

Here’s how:

  1. Access the Record Meals screen and select a meal.
  2. Click the Edit button at the top right of screen.
  3. Select each child who attended the meal.  Note: To select a large number of children, use the Select All button and then deselect those who did not attend the meal.
  4. Click the Edit Selected Children button at the bottom.
  5. Select the meal serving that is being recorded.
  6. If applicable, use the Sick option to note that school-aged children were in attendance at the center because of an illness.
  7. Use the School-Out option to note that a school-aged child was in attendance at the center because of a school holiday or if school is not in session.
  8. Click the Apply button and all selected options will be added to the selected children.
  9. Always remember to SAVE your work!

cx2go meals screencx2go select multiple children2

This short-cut can make data entry into cx2go even faster!  For more information about cx2go, click here!

Accessing the App

To log in to cx2go on a laptop or desktop computer, go to using either the Google Chrome browser or Safari.   (The app will not work correctly in Internet Explorer.)  To download Google Chrome, go to

To login or download cx2go to a mobile device, search for “cx2go” (no spaces) in the product application store (the App Store, Google Play, or Marketplace, etc.).

NOTE FOR SPONSOR AND BACK-OFFICE USERS:  The cx2go application is only accessible by CENTER accounts.  Click here if you would like to learn about setting up a test center account to use for training purposes.  Test center accounts can be very useful for internal staff training and for training new centers.  After you have enrolled a test center, you must enroll children in order to view the screens in the app.

Household Contacts Using Minute Menu HX

The Claimed Attendance Detail by Child report in Minute Menu HX is a great solution to conducting household contacts. This report displays a complete list of meals claimed for a specific child organized by date for a claim month.

We suggest first creating a message in Microsoft Word that can be printed directly onto the printed Claimed Attendance Detail by Child report. Because the Claimed Attendance Detail by Child report can often take up most of the printed page, we suggest creating the message in a text box that can be rotated to print alongside the detail on the report. To do this, follow the steps below. Read more of this post

Benefits to Managing Reviews in Minute Menu CX

If you’re not convinced that you should be tracking Reviews/Site Visits into Minute Menu CX after reading my Managing Reviews blog, consider these compelling reasons:

  1. Minute Menu CX will cross-check the number of children recorded in attendance by the Monitor and the Center to make sure they match.  The program will either provide a “warning” or a “disallowance” on the OER if the menus do not match (subject to policy R.2).
  2. Minute Menu CX will cross-check menus recorded by the Center and the menu observed by the Monitor to make sure they match.  The program will either provide a “warning” or a “disallowance” on the OER if the numbers do not match (subject to policy R.3).
  3. Print the Sponsor Review Summary report to take on site-visits.  The report includes general information about the Center (phone #, address, meal times, etc.) and the review history for that center, including the date and meal reviewed, and disallowances made, which allows the Monitor to follow-up on any issues from past reviews.
  4. Print the Review History + Status List to get a quick and easy overview of site visits that have been done throughout the year.
  5. Export any review information into Excel using the Review List Export, the program will allow you to filter by Monitor, program type, reviewed meal, review date, etc. (This could be very useful during an audit.)

Minute Menu CX not only helps to provide claim accuracy, convenience, and planning tools, it also provides the convenience of allowing users to manage all CACFP information in one central program that can be accessed from any computer that has the program installed on it.  Get started managing and tracking reviews in Minute Menu CX today!

Managing Policies in Minute Menu CX

Minute Menu CX has been designed to be highly customizable in order to meet a variety of needs.  There are “policies” in the software that control how Minute Menu CX will behave in certain claiming situations.

Throughout the month, meal counts, attendance, and menus (and possibly more) are entered into the Minute Menu CX program.  At the end of the month, this data will need to be “processed” by the software (by going to Claims>>Process Claims).  When a claim is processed, the system applies “edit checks” to the submitted meal count, menu, and enrollment data and creates an error for any edit check that did not “pass.”  Each error is documented on a report called the Office Error Report (OER).  So for example, the system will check to make sure that an any individual child is not reimbursed for more than 2 Snacks + 1 Meal, or 2 Meals + 1 Snack.  If a child was claimed for additonal meals (which is perfectly acceptable using the Minute Menu CX software), the extra meals will automatically disallowed, and the OER will contain a notification message, or claim error(s), noting each disallowance.

(Side Note:  Minute Menu CX will automatically select the meals with the highest reimbursement rate to include on the claim.  The meals with the lowest reimbursement rate would be the ones to be disallowed.)

Some “policies” cannot be changed within the software – such as policies mandated by the federal government (i.e. the 2+1 rule mentioned above) that apply to all agencies across the nation.  HOWEVER, local & state regulations (which vary from state to state) are controlled by the Manage Policies function located in the software.  Each policy usually has 3-4 options that will determine which errors will be generated on the OER, and the outcome of those errors.

You have access to this function in Minute Menu CX by going to Administration>>Manage Policies.  To use the function, click the [+] sign to expand a category.  Click the [+] sign again to see the explanation of a specific policy.  Sometimes the explanation runs off the page and the statement isn’t completely visible – double click on the words and the entire statement will come up in an easy-to-read dialogue box.  Click the dropdown box to change the policy value.  Some policys may allow users to enter a numeric value.  Don’t forget to click [Save] before leaving the screen.

PLEASE NOTE: Please be careful when changing policy settings!  Edit these settings with extreme caution. If you have any questions about the impact of a preference change, we suggest that you contact Minute Menu.  This task should involve a main decision maker in the company who is familiar with food program regulations and has the authority to make major company decisions regarding policy.

I would suggest that when making changes to policies, note exactly which policies were changed (and their previous setting) so that if an error was made, you can easily go back and correct it.

Minute Menu Assists with CNIPS State Upload System in CA

Over the past two years, Minute Menu has collaborated closely with the California Department of Education to greatly reduce the headache associated with the Child Nutrition Information and Payment System (CNIPS) rollout for both sponsors of family child care providers and child care center organizations.  Much of our work was behind the scenes with the state, to help ensure that sponsors would not have to manually enter information into the new CNIPS database.  We are grateful to the state for giving us the opportunity to assist them on ways to streamline the process.  And the state has also provided us with a way to ensure Minute Menu customers can automatically upload claim and provider/center data each month… saving time for our customers each & every month.  We have also worked closely with reviewers and auditors in the state to help them answer questions about specific reports and software best practices, and have provided training to the state agency as well.  Many thanks and much kudos to the state agency, and the sponsors and center organizations who’ve worked closely with us and the state throughout this process.  This kind of collaborative process goes a long way toward helping everyone achieve the mission of feeding kids with lower administrative costs.  For those in other states who would like our assistance with similar information systems projects in those states, or would like similar training for state agencies, please let us know.