Outage Update – October 30th, 2017

Update 11/09/2017 10:22pm CST:  As of 10:22 PM CST on November 9th, 2017, all missing data from the KidKare accounting outage has been restored. Please read the following post for more information: https://blog.minutemenu.com/2017/11/10/kidkare-accounting-resolution/

Update 11/08/2017 9:45am CST: The invoices and associated data that were missing from the time period of October 30th, 2017 from 2am – 10am have been restored. We are currently working with our payment vendor to verify that all payment data (including payment status) is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 5:22pm CST: There are still a small number of invoices and associated payments originating on October 30th, 2017 from 2am – 10am that have not yet been restored. Our team is working on verifying this last section of data before it is fully restored. Tomorrow, November 7th, 2017 we will be working with our payment vendor to verify that all payment data is accurate. Please continue to monitor this post for more updates.

Update 11/06/2017 10:51am CST: Invoices and payment data will be restored over the next few hours. Throughout the day we will be restoring any missing payment information. Please continue to monitor this post for more updates.

Update 11/05/2017 8:16pm CST: Progress with scripts to restore data is still in progress. Our team is working through the night to ensure that the data restored is verified as accurate. We anticipate a final update tomorrow, November 6th, in the early afternoon.

Update 11/03/2017 5:45 CST: Progress with scripts to restore data is currently in progress and testing is going well. Our team is working through the weekend to ensure that the data restored is verified as accurate.

Update 11/2/2017 10:20am CST: The data restoration process for missing KidKare Accounting data has been started. We are verifying the restored data in a test environment today so that we can ensure all data is correctly restored.  This testing will continue through tomorrow so that we can coordinate with our payment processing partner to ensure any payments that were processed are displayed in KidKare and are not duplicated.

We are anticipating having everything restored by the end of the week. If further testing is required tomorrow afternoon, we will continue to restore data over the weekend.

We understand that there may be invoice issues on Friday, November 3rd, and we are prepared to help resolve any issues that our customers are facing.

Update 10/31/2017 10:05am CST: You may still be missing info from last week. This applies to accounting data only such as invoices, payments, and mileage expenses. This does not apply to food program data. You might be seeing invoices marked as unpaid, but they are actually paid; your payments have been processed. This issue does not affect payment processing. No payments were reversed. Our team is still working on restoring your data as quickly as possible.

Update 10/30/2017 4:40pm CST: The process for restoring data from after Friday, October 27th, 2017 is in progress and is scheduled to be completed as soon as possible. Once this process is complete you will have access to all of your data. Please continue to monitor this blog for further updates.

Update 10/30/2017 12:20pm CST: Do not re-enter data that is currently not showing. We are restoring all data from over the weekend. If you re-enter your data you will have duplicate records when the full data restore is complete.

Over the weekend we updated our entire infrastructure. This update was critical for providing a more scalable and reliable environment for customer data. Our data structures, hardware, and physical location of servers were updated during this time. In moving all the data into the new environment we had some anomalies. We want you to know we have not suffered a data loss. All customer data has been retained, the anomalies we are seeing are due to an issue that occurred during the data migration.

Once again, no data has been lost. You may have seen incorrect data, or data that was not visible. This problem is currently being addressed and the complete resolution will happen within approximately 48 hours.

We are currently restoring the data back to Friday evening before the update, which has the most accurate data available. All data you currently see will be correct from that Friday evening state.

Any changes or data entries you have made after Friday will be restored within the next 48 hours. If you have created invoices or added expenses, you will see that data after 48 hours, or once our full data restore has been completed.

We have been receiving a high volume of questions regarding invoices and auto-pay. Auto-pay batches, including recurring invoices, are processed first at 4am, and again at 11am to reconcile any transactions that did not process from the first batch. We have disabled auto pay for today after the 4am batch as a precautionary measure to prevent discrepancies in data entries. This measure should not impact you, but you may temporarily see incorrect data until the full data restore is complete.

Although we had limited information available over the weekend while the outage was being diagnosed, we encourage you to follow us on social media or keep watching our blog for more updates.

Our entire development and support team have been working over the weekend and through the night to get this issue resolved. The support tickets, emails, calls, messages, and comments on social media are not going unheard. We understand your frustration and do not take any outage lightly. We are also working diligently to prevent future outages and improve communication.

We thank you for your patience and hope to have this issue resolved as soon as we possibly can.

Thank you,

The Minute Menu Team

The Minute Menu office will be closed for one day on Friday, October 20th, 2017

Minute Menu will be closed tomorrow, Friday October 20th for staff development.  The entire Minute Menu team is ramping up for the first claims week under the new meal pattern!

The past few months have been challenging for the entire CACFP community as we have been adjusting to the largest regulatory change in the history of CACFP.  The Minute Menu organization is incredibly proud to have such a resilient group of sponsor partners to work alongside as we navigate this change together!  You are incredible!

Kind Regards,

The Minute Menu Team

Special Minute Menu Announcement

Dear Minute Menu Clients,

Our founder, Tom Clark, has retired after more than 26 years building solutions to support the CACFP and childcare.  He remains an advocate for the CACFP community and committed to the long-term success of our company and our customers.  Those of you who attend CACFP conferences are sure to see him there over the coming year, and possibly beyond.  His retirement preparation included a long transition of responsibilities to ensure continued success for the CACFP, Minute Menu, and our devoted clients.

Minute Menu Systems is proud to introduce our new CEO, Matt Wilson.  Matt brings over a decade of leadership experience, including service in the US Army and advanced leadership training in the manufacturing and engineering space. After completing his MBA, Matt was drawn to Minute Menu’s larger mission supporting the CACFP and the childcare industry. Like many Americans, Matt grew up in the childcare system, and is thrilled to be in a position to support the people who directly and indirectly care for the children of working Americans.

Matt joins Natalie Clark, who will continue in her long-term role as Chief Operating Officer and Board Member, to complete our executive team.  We know that Matt’s enthusiasm for our company’s mission and his diverse background will drive our company to new levels of accomplishment and success.

Partnership with Alpine Investors

As a part of this transition, Minute Menu Systems is very proud to announce our new partnership with Alpine Investors. We are very excited for this opportunity to join forces to address the needs of the childcare and CACFP marketplace.

Alpine Investors is a values-driven private equity firm with a mission to build enduring companies by working with, learning from and developing exceptional people. Alpine specializes in middle-market companies in the software, online and business services industries. For more information, visit www.alpine-investors.com.

Through the years, we have acquired loyal, unwavering customers who have helped us grow, and a team of committed employees who have invested their special talents in the company and culture. Because of that, Minute Menu Systems is the leading provider of software solutions for the CACFP community. The partnership with Alpine Investors will enable Minute Menu to fulfill its mission to continue to deliver the most comprehensive CACFP solution to America’s childcare sponsor organizations and providers.

“I couldn’t be prouder of our new partnership with Alpine Investors. They are truly a great match for our company because they share our values, understand the importance of our mission and were willing to invest in us to further realize our potential to improve the lives of our customers.” –Natalie Clark, COO, Minute Menu Systems

Minute Menu Systems will still be the company you know and love, just with greater opportunities. Our staff members who make this company possible will still be here to serve you, and we will have exciting, new additions joining the team that will increase our level of support for you, our valued customer. We cannot wait for what’s to come as we enhance our current product offerings, provide more software solutions for our customers, and find new ways to serve the childcare community.

We greatly appreciate your loyalty and are looking forward to this exciting opportunity with all of you! If you have any questions about this news and how it will affect you, please do not hesitate to contact us.

For more information, please view our press release.
                        

Tom Clark                                                                                               Matt Wilson

Sincerely, 

Your Minute Menu Team

Summer Safety

child_eating_sandwich

Summertime means fun and adventure! Before you dive into your summer vacation, take a minute to consider the safety risks associated with exciting summer activities. As partners in creating healthy and happy environments for children, Minute Menu offers the following reminders for summer safety.

Stay Safe in the Water

As temperatures rise children and adults spend more time in water. When heading to the pool, lake, beach or other water destination, keep these safety tips in mind:

  • Have a plan for supervising children swimming or playing in the water. Make sure enough adults are available to supervise the number of children present. Consider using a visual reminder such as lanyards or small flags for adults and children to know who is in charge at any given time.
  • Swim with a buddy. Drowning can oftenlook like swimming or playing in the water, and the person drowning might not make any noise. Each swimmer should have a buddy who is in the water and can watch for signs of distress. Read more here.
  • Never swim in unfamiliar water. Talk with children about the dangers of playing in or near irrigation ditches, overflow drains, or unfamiliar bodies of water, including flood waters. Bodies of water can have varied depths and currents, both of which can be dangerous or deadly.
  • Don’t forget the sunscreen. Apply sunscreen and then wait about 30 minutes before going into the water. This gives the skin time to absorb the sunscreen. Remember to reapply after swimming. Read more tips on choosing, applying, and using sunscreen properly here.

Stay Hydrated

Staying safe in the heat means staying hydrated. Dehydration occurs when the body’s fluid levels are too low. This can happen quickly, especially when exercising or playing outdoors in higher temperatures. To avoid dehydration, drink plenty of fluids, and choose water over sodas, sports drinks, or other sugary beverages. Water helps you stay hydrated without the added sugar and sodium in other beverages. Learn more about the benefits of drinking water here. Visit this page to learn more about dehydration in children.

Know the Signs of Heat Stroke

Heat stroke is a very serious and life threatening condition, and knowing the signs can save a life. Someone suffering heat stroke might appear flushed, out of breath, confused or irritated, begin vomiting or get a sudden headache, and might not be sweating even though they are in the heat. If you suspect a child or adult is suffering heat stroke, contact 911 immediately, get them into a shaded area, and begin cooling them down using fans, ice packs, or cool water. Learn more about heat stroke here.

Protect Skin to Reduce Bug Bites

Summer is a great time for exploring nature. Exploring new areas means encountering new insects and critters, many of which are harmless. Using insect repellent, tucking pants legs into socks, and wearing closed shoes are effective and easy ways to reduce bug bites. Try not to scratch bug bites if you get them, and use topical creams or gels to relieve irritation. If you discover a tick on a child or adult, remember the tick has most likely burrowed into the skin and you will need medical assistance to remove it. Learn more about preventing and treating insect bites here.

All of us at Minute Menu hope you enjoy a fun and safe summer!

Have a summer activity you really enjoy? Share it with us in the comments section below.
References:

Drowning Doesn’t Look Like Drowning by Mario Vittone; Herald Tribune Online; 2013.

Sunscreen: How to Select, Apply, and Use It Correctly; Centers for Disease Control report; 2002.

Drink Water Instead of Soda or Juice; http://www.chalkcenter.org .

Dehydration; KidsHealth.org .

Heatstroke; MayoClinic.org

Avoid Bug Bites; Center for Disease Control and Prevention

Additional Resources:
Flood Safety; National Weather Service

Water Safety; TeensHealth; KidsHealth.org

Heat Stroke: Symptoms and Treatment; WebMD.

Warning Signs and Symptoms of Heat-Related Illness; Centers for Disease Control and Prevention.

No Risk from Using WebKids in Internet Explorer

Our support team has received calls about a reported “flaw” in Internet Explorer versions 6 through 11 that might make users vulnerable to attack by hackers. There is no risk from this flaw in using our WebKids application or from visiting any of our websites–www.minutemenu.com, training.minutemenu.com, or childcareinfo.com.  We have no feedback on your risk when visiting other sites using Internet Explorer, and encourage you to make any adjustments you feel necessary to protect your personal and business information.

According to an article posted online by The Washington Post, a user must visit a website that uses Flash technology and is controlled by a hacker or other entity that desires to gain unauthorized access to your computer. WebKids does not link to outside pages and does not use Flash technology, which limits your risk when using our products. More details about the security risk issue, and Microsoft’s response, can be found in the Washington Post article.

If you have questions, please contact our support team – we are happy to help!

UPDATE: The Washington Post is now reporting that Microsoft has released a security update for Internet Explorer that fixes this bug.  It will also be releasing an update for Windows XP users, but the article does not provide information on when that will occur.  Per the article, users who have Automatic Updates turned on will automatically receive the fix.  Otherwise, users will remain vulnerable until they update Internet Explorer.

Windows XP and HX Support

Beginning in April, 2014 Microsoft will stop providing support for Windows XP, and will stop sending updates to those using the XP operating system. Minute Menu will continue to provide as much support as possible for our clients who run the XP operating system when using Minute Menu software products. If we determine that a problem we are troubleshooting is a direct result of a compatibility issue with Windows XP, and not a software issue within the Minute Menu application, we most likely will not be able to provide a fix for that problem.

Unfortunately we cannot predict what kind of problems our clients might experience when using Minute Menu software products within an unsupported operating system. We can, however, promise to do our best to make your experience with Minute Menu software products as positive and efficient as possible.

For more information from Microsoft about ending support for the XP operating system, please visit the Microsoft website at:

http://www.microsoft.com/en-us/windows/enterprise/endofsupport.aspx

This link provides information on the reason Microsoft will no longer support XP, what the ending of support means for you, and how to migrate to a newer operating system.

If you have questions regarding Minute Menu software products, please contact our technical support team.

Join the Minute Menu Team at the CCFP Roundtable Conference

Minute Menu is excited to be part of the CCFP Roundtable Conference taking place in Sacramento, California on October 28-30, 2013. We are a conference sponsor and will be offering a number of workshops and training classes. While you can view complete workshop descriptions and details on the CCFP Roundtable web site, here are some highlights:

 

Shortcut for Recording Meal Counts in cx2go

Are you looking to make data entry as quick and easy as possible for your centers?  Here’s an idea:  introduce them to cx2go and show them this quick-tip for data entry!

On the Record Meals screen, the center can record meal counts for multiple children at once, instead of having to select attendance for each individual child.

Here’s how:

  1. Access the Record Meals screen and select a meal.
  2. Click the Edit button at the top right of screen.
  3. Select each child who attended the meal.  Note: To select a large number of children, use the Select All button and then deselect those who did not attend the meal.
  4. Click the Edit Selected Children button at the bottom.
  5. Select the meal serving that is being recorded.
  6. If applicable, use the Sick option to note that school-aged children were in attendance at the center because of an illness.
  7. Use the School-Out option to note that a school-aged child was in attendance at the center because of a school holiday or if school is not in session.
  8. Click the Apply button and all selected options will be added to the selected children.
  9. Always remember to SAVE your work!

cx2go meals screencx2go select multiple children2

This short-cut can make data entry into cx2go even faster!  For more information about cx2go, click here!

Accessing the App

To log in to cx2go on a laptop or desktop computer, go to cx2go.mobi using either the Google Chrome browser or Safari.   (The app will not work correctly in Internet Explorer.)  To download Google Chrome, go to www.google.com/chrome.

To login or download cx2go to a mobile device, search for “cx2go” (no spaces) in the product application store (the App Store, Google Play, or Marketplace, etc.).

NOTE FOR SPONSOR AND BACK-OFFICE USERS:  The cx2go application is only accessible by CENTER accounts.  Click here if you would like to learn about setting up a test center account to use for training purposes.  Test center accounts can be very useful for internal staff training and for training new centers.  After you have enrolled a test center, you must enroll children in order to view the screens in the app.

Household Contacts Using Minute Menu HX

The Claimed Attendance Detail by Child report in Minute Menu HX is a great solution to conducting household contacts. This report displays a complete list of meals claimed for a specific child organized by date for a claim month.

We suggest first creating a message in Microsoft Word that can be printed directly onto the printed Claimed Attendance Detail by Child report. Because the Claimed Attendance Detail by Child report can often take up most of the printed page, we suggest creating the message in a text box that can be rotated to print alongside the detail on the report. To do this, follow the steps below. Read more of this post

Deleting Planned Menus in Minute Menu CX

Planned menus for an entire day, week, or month can be deleted all at once.  Just make sure that you really want to delete them before doing so, because this action cannot be undone. Read more of this post